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Smart Business Intelligence Solutions for Optimizing Your Services Operation Webinar - Download

Best-in-class service organizations are nearly two and a half times more likely than laggard firms to analyze service data daily or near time. Additionally, Aberdeen Group found that nearly 80% of service executives either have in place or plan within the next twelve months to implement a Business Intelligence (BI) and analytics solution for their service operation.

Join Jack McAvoy, Aberdeen Group‘s Service Practice Director, as he talks about BI growth and services organization priorities. Learn how service executives are leveraging BI technology to provide better access to critical service data, better forecast service trends and requirements, ensure service financial performance, and target services growth opportunities.

Also hear from Mark Vigoroso, Chief Services Strategist of Qualcomm, Global Smart Services as he discusses the increasing importance of data analytics in the emergence of "smart services", also known as remote asset monitoring. Listen to several examples of how smart service-enabled OEMs and service providers are integrating machine data with existing service chain processes to drive smarter and more pre-emptive decision-making.

Finally, see how Oco, Inc., provides business leaders better visibility across the service enterprise through a targeted BI solution.

AberdeenGroup Qualcomm Oco, Inc.
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Oco is a leading provider of Software-as-a-Service (SaaS)-based business analytics solutions. The company provides complete BI solutions to customers such as Casual Male, Dunkin' Brands, Fidelity Investments, Office Depot and Welch's. Oco's unique business-centric approach to BI helps companies solve targeted business issues, achieve ROI within 90 days and triple their return on investment. Leveraging best-practice analytics, pre-built data models, and patented technology, Oco's SaaS-based solutions are delivered in a fraction of the time, at a fraction of the cost of traditional solutions, with fewer IT resource requirements than traditional approaches. In addition to its own product portfolio, Oco also offers an on-demand BI solution through its partnership with SAP BusinessObjects. Oco was founded in 1999 and its headquarters are in Waltham, Mass. More information about Oco can be found at www.oco-inc.com.