Best-in-class service organizations are nearly two and a half times more likely than laggard firms to analyze service data daily or near time. Additionally, Aberdeen Group found that nearly 80% of service executives either have in place or plan within the next twelve months to implement a Business Intelligence (BI) and analytics solution for their service operation.

Join Jack McAvoy, Aberdeen Group‘s Service Practice Director, as he talks about BI growth and services organization priorities. Learn how service executives are leveraging BI technology to provide better access to critical service data, better forecast service trends and requirements, ensure service financial performance, and target services growth opportunities.

Also hear from Mark Vigoroso, Chief Services Strategist of Qualcomm, Global Smart Services as he discusses the increasing importance of data analytics in the emergence of "smart services", also known as remote asset monitoring. Listen to several examples of how smart service-enabled OEMs and service providers are integrating machine data with existing service chain processes to drive smarter and more pre-emptive decision-making.

Finally, see how Oco, Inc., provides business leaders better visibility across the service enterprise through a targeted BI solution.