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BI for Service Organizations
Aberdeen research shows that increasing customer demand for more efficient service and mandates to improve service costs are driving organizations to adopt tools and processes to improve
decision-making and reporting. A survey of 250 service executives conducted in October and November, 2007 found that post-sale service organizations are leveraging business intelligence and analytics
tools and centralized knowledge management processes to provide better access to critical service data. Noting a willingness to consider alternative delivery models for service management
applications, a third of Best-in-Class firms are considering adopting a hosted on-demand model to acquire data analysis and reporting capability.
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Oco, Inc., the leader in on-demand business intelligence solutions provides essential business visibility, delivering an integrated set of actionable reports and key
performance indicators (KPIs) from multiple data sources to any user in just 6 to 10 weeks. Our solution is based on a number of modules and each module can be purchased separately. Oco‘s
comprehensive solutions dramatically reduce the timeframe, cost and risk of traditional business intelligence implementations with deployment on a fixed-cost, fixed-time basis and a
money-back guarantee. For more information about Oco, please visit www.oco-inc.com.
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