Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value

Insightful reporting, KPI's and analytics for your service business can have a dramatic impact on services financial performance and customer experience. However, companies lack access to the key information required for services analytics because:

• Services data resides in many disparate planning and execution systems across various locations and business units

• The Service Enterprise is typically geographically dispersed and the customer and install base footprint is ever changing

• Leaders lack integrated views and cannot analyze their business across dimensions such as service offering & event types, business units, product lines, regions, and segments

Register now to download the Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value webinar recording and hear:

• Bill Pollock, Vice President – Principal Analyst, Aberdeen Group, discuss the key findings and results for Best-in-Class service firms and leaders in his latest Service Benchmarking and Measurement Research report.

• Maggie Guliokas, Customer Advocacy Manager, Thermo Fisher Scientific, share actual examples of Thermo Fisher Scientific's use of integrated metrics to improve their services performance.

• Steve Morandi, Vice President – Industrial Products Solutions, Oco, Inc., and Six Sigma Master Black Belt, describe Oco's Service and Customer Management Performance Analytics Solutions.

Duration: 1 hour (includes Q&A)

Who should watch: Services and Operations Professionals