Oco SaaS BI Solution for Services Performance

The Opportunity: Many companies are looking to their Services organizations for new, sustainable sources of high margin. To deliver this result, they need to tackle strategic decisions in areas such as services profitability, service growth opportunities, new service offerings development, services delivery performance, and customer satisfaction levels.

The Challenge: In order to make these important decisions, companies need to have a complete picture of their services organization. Data resides in many different source systems and organizing the information into one place usually involves ad-hoc spreadsheets and homegrown databases.  Since this reporting is often tedious and time-consuming, information is out-dated by the time it’s assembled. As a result, decision makers are often underserved and very frustrated with the lack of timely access to critical information. 

 The Oco SaaS BI Solution for Aftermarket Services Performance allows you to:

• Gain visibility into revenue and margin performance across regions, offerings, customers, segments, equipment types, service event types, and contract types
• Identify opportunities to sell more and longer service agreements
• Compare and gain insight into the adjusted margins accounting for global agreements, warranty expense, concessions, discounting, and regional differences
• Prioritize resources through pareto analysis of top drivers
• Gain visibility to equipment performance and operations – parts fulfillment, field, repair center, tech support, and call center –  and leverage benchmarking and best-practices
• Optimize account team performance, customer communication, and satisfaction with the Oco 360 degree Customer Experience Map