Most companies understand the strategic significance their Services business has
on customer retention & loyalty and the opportunity to provide high margin revenue
growth - particularly in down product cycles. Having insightful reporting and analytics
to understand and monitor your service business can have a dramatic impact on services
financial performance and customer experience. However, companies lack access to
the key information required for services analytics because:
- Services data resides in many disparate planning and execution systems (order management,
field scheduling, depot work-order management, supply chain, call center, and customer
satisfaction spreadsheets) across various locations
- The Service Enterprise is typically geographically dispersed, service delivery is
quite heterogeneous, and the customer and install base footprint is ever-changing
- Services leaders lack an integrated view and cannot analyze the business across
multiple dimensions such as service offering & event types, business units,
product lines, regions, segments, and individual customers
Oco provides a powerful solution to help companies gain a unified 360-degree view
of their service and customer performance. The solution:
- Integrates data from multiple sources, and provides a complete view of your services
operational, financial, and customer performance.
- Provides comprehensive drill down reporting, executive dashboards, key performance
metrics, exception reports and alerts, ad hoc analysis tools and powerful graphical
visualization capabilities.
- Allows you to share information with customers, external supply-chain partners or
other outside parties through an easy-to-use web interface.
- Is in production in six to ten weeks at an affordable price that typically drives
pay back in 90 days or less.
